ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
MLB Rumors16d
Jose Altuve Discusses Alex Bregman, Potential Move To Left Field
As the top remaining free agent on the market, Alex Bregman has been the talk of baseball in recent days. That conversation bled over into the Astros’ FanFest event today, with a number of key ...
Radio Prague International17d
Czechia considers return centers to assist Ukrainian refugees
Czechia may establish return centers to help Ukrainian refugees who fled the war to return home, according to the Ministry of the Interior. Ukrainian Deputy Prime Minister Oleksiy Chernyshov will ...
TechCrunch20d
OpenAI teams up with SoftBank and Oracle on $500B data center project
OpenAI says that it will team up with Japanese conglomerate SoftBank and with Oracle, among others, to build multiple data centers for AI in the U.S. The joint venture, called the Stargate Project ...
Business Insider20d
AI can call the shots on drug making because it 'doesn't have a career at stake,' major pharma CEO says
Paul Hudson, CEO of the pharmaceutical firm Sanofi, has an argument for letting AI make top-level decisions in medicine: It has no attachments. Speaking at a panel in Davos on Tuesday, Hudson said ...
Bloomberg L.P.20d
China Signals Willingness to Speak With Sanctioned Marco Rubio
China indicated that sanctions on US Secretary of State Marco Rubio wouldn’t impact official exchanges, in a sign that Beijing seeks to negotiate with the Trump administration over trade and ...
New York Daily News21d
NYC Mayor Adams attends Trump inauguration after last-minute invitation
Adams — whose simpatico relationship with Trump has prompted speculation he’s looking for legal help with his federal corruption case — didn’t receive a call from Trump’s team until ...
The Hill21d
Trump signs executive order pausing foreign assistance for 3 months
President Trump on Monday signed an executive order suspending any new U.S. foreign development assistance for three months, and directed a review of foreign assistance programs to ensure they ...
ITWeb21d
iMobility transforms call centres with advanced RoboDialing AI-assist communication services
The call centre environment introduces new AI use ... the platform has features to create feeds and suggestions that help agents answer queries quickly and more efficiently. Strategic partnerships ...
The Gazette22d
UnityPoint to open center to assist seniors in their health care
Center Point Rd. The 22,000-square-foot facility offers services designed to help eligible Iowans — ages 55 and up — remain in their homes and stay as healthy as possible. It is the only ...
SB Nation23d
Nikola Jokic’s blind assist needs to be seen to be believed
Ricky O'Donnell has covered basketball at all levels for more than a decade at SB Nation. He's currently the Associate Director of Programing. Nikola Jokic has strapped the Denver Nuggets to his ...