As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

As the top remaining free agent on the market, Alex Bregman has been the talk of baseball in recent days. That conversation bled over into the Astros’ FanFest event today, with a number of key ...

Czechia may establish return centers to help Ukrainian refugees who fled the war to return home, according to the Ministry of the Interior. Ukrainian Deputy Prime Minister Oleksiy Chernyshov will ...

Within the next two years, it will also become home to more data centers for companies like Microsoft and Amazon. What is a data center? Is it the same as a server farm? Let’s look at the ...

OpenAI says that it will team up with Japanese conglomerate SoftBank and with Oracle, among others, to build multiple data centers for AI in the U.S. The joint venture, called the Stargate Project ...

Microsoft has announced that Game Assist, its recently unveiled in-game browser, is now also available in preview for Microsoft Edge Stable users. Game Assist is a special version of Edge ...

Paul Hudson, CEO of the pharmaceutical firm Sanofi, has an argument for letting AI make top-level decisions in medicine: It has no attachments. Speaking at a panel in Davos on Tuesday, Hudson said ...

China indicated that sanctions on US Secretary of State Marco Rubio wouldn’t impact official exchanges, in a sign that Beijing seeks to negotiate with the Trump administration over trade and ...

Adams — whose simpatico relationship with Trump has prompted speculation he’s looking for legal help with his federal corruption case — didn’t receive a call from Trump’s team until ...

President Trump on Monday signed an executive order suspending any new U.S. foreign development assistance for three months, and directed a review of foreign assistance programs to ensure they ...