Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Retailers are increasingly using audio content to enhance in-store experiences. Music, branded audio, and audio out-of-home ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

In fact, 57% of UK businesses regret at least one software purchase made in the past 18 months. Capterra conducted a survey on 3,500 business software buyers in nine countries, with 350 in the UK, to ...

With financial health stuck in neutral, customers consider open banking U.S. bank customers are expressing an interest in ...

Wholesalers and caterers need to pay more attention to their non-alcoholic selection to keep up with demand at events ...

HR leaders are vital partners in AI adoption because they can help employees learn and embrace this technology.

The findings of a J.D. Power survey indicate that merchants are passing the cost of swipe fees onto customers, even though ...

Curiosity fuels innovation by rewarding exploration and creating a culture of engagement. Transparent recognition inspires ...