Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

Scoring an 84 out of 100, Trader Joe's actually ties for first place with Publix, but seeing as how we have zero Publix locations in Michigan, Trader Joe's will have to hold the honor. While Trader ...

Wegmans ranked near the top of the latest edition of a major nationwide customer satisfaction survey on retail.

Comcast was experiencing a "significant" service failure in the Little Rock area on Wednesday afternoon, the company said.

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

A recent study by the American Customer Satisfaction Index (ACSI) analyzed these factors to find the most popular supermarket ...

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

New Jersey’s largest utility, is proud to announce that J.D. Power has recognized PSE&G as the top utility for residential customer satisfaction in both the electric and gas customer service ...