IEEE5mon
Customer satisfaction theory applied in the housing industry: An empirical study of low-priced housing in beijing
Abstract: A household satisfaction index (HSI) model based on the American customer satisfaction index (ACSI) model was fit to the housing industry in China and used with the software LISREL to ...
Hosted on MSN12mon
H-E-B ties as best supermarket in the country for customer satisfaction
The ACSI uses customer interviews as part of a “multi-equation econometric model,” developed at the University of Michigan, to determine its scores. Customer expectations are taken into ...
Forbes1y
New Data About Airlines Competing On Customer Experience
Southwest Airlines only saw its ACSI score drop 1% ... A weak technological backend and a point-to-point hub model that quickly crumbled. Then, months later, widespread outages caused by technical ...
IEEE3y
Customer satisfaction theory applied in the housing industry: An empirical study of low-priced housing in beijing
Abstract: A household satisfaction index (HSI) model based on the American customer satisfaction index (ACSI) model was fit to the housing industry in China and used with the software LISREL to ...