Despite mounting doubts about the effectiveness of customer experience management, customer satisfaction remains a key driver ...

Press release, Copenhagen, 18 February 2025Sparekassen Kronjylland, among Denmark’s ten largest financial institutions, is organised around ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Chase, a division of US bank JPMorganChase, rose two places in the latest ranking of Britain’s 17 largest personal current account providers, which is commissioned by the UK’s Competition and Markets ...

Honda Marine has been awarded the 2024 Customer Satisfaction Index Award for excellence in customer satisfaction for outboard ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Marketers and agency leaders talk about aligning data, technology, employees and creativity with the sole focus of marketing: ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...