Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

Chatbots like ChatGPT are booming, but Google still rules search. Will we stop Googling and start chatting? Here’s what the ...

Here's how AI is transforming how big players in the supply chain industry like Ryder operate.

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

The customer is king – a much quoted business mantra coined by Harry Gordon Selfridge a century ago -- is more of a hollow ...

Unlike traditional chatbots, Agentic AI brings depth and actionability to CX. Think of it as a co-worker who never sleeps.

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Cursor AI's chatbot fabricated a company policy regarding device logouts, causing widespread confusion and subscription ...

The way businesses have been communicating digitally is rapidly evolving with the emergence of the Autonomous AI Agents that ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

Financial service companies such as Morgan Stanley and Bank of America are training their staff on internal AI tools that ...