ServiceNow hopes to use Cuein’s technology for providing data analysis and insights from AI-native conversations to reinforce ...

When people hear “artificial intelligence,” they often think of movies where robots take over the world and erase humankind.

The banking world is changing fast, and it’s all thanks to artificial intelligence (AI) and automation. These technologies ...

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced it has signed an agreement to acquire Cuein, a leader in AI native conversation data analysis and insights. Cuein ...

Chatbot is a computer program that’s designed to emulate human conversation and converse with human users. Learn more here.

Borderless AI launches an enterprise HR platform powered by AI that streamlines employee data management, policy compliance, and HR workflows, securing $32M in funding to challenge traditional HR ...

Explore whether emotional AI could become empathetic enough to ‘feel’ like humans. Or maybe we shouldn’t try to humanize it ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

TTEC Holdings is in a transition period with investments in AI and reorganization, which could drive future FCF growth. Learn ...

AI hasn't made it easier for advertisers to know enough about consumers to get personalization right, since the process relies on complete data, still a work in progress for many.

The leaders of major banks in the United States are waiting to see what regulation changes might take shape as ...

In recent years, customer service has changed significantly. A lot of businesses have started to streamline their customer ...