Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Many companies are turning to AI to help with a variety of customer service operations to provide ... [+] faster response times to customer needs as well as higher quality and personalized ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

Ride-hailing company Lyft (LYFT) has partnered with Amazon (AMZN) and Anthropic, an AI startup backed by Alphabet (GOOGL), to ...

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...

a leader in generative AI solutions for customer support, today announced the launch of its enhanced customer support platform. The company reports that early adopters of the platform have seen ...