But this week, Cursor went viral for all the wrong reasons: Its customer support AI went rogue, triggering a wave of cancellations and serving as a cautionary tale for other startups betting big ...

The role of agentic AI has grown rapidly over the past several months as organizational leaders seek ways to accelerate AI ...

"We are honored to be recognized by the Business Intelligence Group for our innovation in customer service," said Abhinandan Jain, Chief Growth Officer at Startek. "At Startek, we see AI as an ...

Consequently, consumers want the option to bypass AI: According to a 2024 customer experience survey from Five9, three-quarters of people in need of customer service prefer man over machine.

video and diagrams - integrated into SIA’s customer service channels and internal systems. The first project on the runway is an overhaul of SIA’s AI-powered virtual assistant. Currently used ...

Social Security workers are being asked to use an AI chatbot. An animated video on how to do so failed to mention that the ...

EngageLab, a leader in AI ... customer experiences. A key interaction at the summit with an Indian development company demonstrated EngageLab's strengths in global messaging and customer support ...

Calabrio's 2025 State of the Contact Center Report found that managers expect AI and automation to support agent wellbeing, improve workplace culture, and enhance customer behavior analysis.

Thanks to generative AI chatbots such as OpenAI’s ChatGPT, Google’s Gemini, and Anthropic’s Claude, it’s never been easier to ...

Together, we’re delivering AI-driven solutions that help service providers move faster and stay ahead of customer expectations as they evolve.” The collaboration combines Vodafone’s ...