Consumers’ outlook on the economy ended April sharply lower than in March, although a key sentiment measure improved slightly ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

The website you are visiting is protected and accelerated by Imperva. Your computer may have been infected by malware and ...

according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in travel, a shaky economy and concerns about the future for premium travel services ...

The full-service restaurant industry as a whole had an average customer satisfaction index score of 82.5 out of 100 in 2023 in 2024. Among the 13 brands on this list, average scores range from 75. ...