there are three big benefits: increased productivity, reduced call volume and, perhaps most importantly, higher customer satisfaction scores. And who doesn’t want that?

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

They did so quarterly with each of the 95 dealerships. Customer satisfaction scores were the result of a quarterly customer survey. New vehicle sales also were reported quarterly. The researchers ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction, efficiency, ...

Rental car companies that understand their customers’ expectations and rental experiences are better positioned to target performance improvement initiatives that may increase overall customer ...