Four industry experts from ECI will share proven strategies, success stories, best practices, and new ideas for residential construction businesses to increase profitability, leverage AI and tech ...

I had the chance to talk to Dan Roche, CMO at Workbooks, about how AI is currently being applied to CRM and which business challenges it may help solve in the future.

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Overlapping and legacy customer management systems lead to time-sucking busywork that could be better spent closing deals ...

Avoiding pitfalls, ensuring success in Dynamics 365 Customer Engagement implementation By Taryn Engelbrecht, Solutions Architect, The CRM Team Issued by The CRM TeamJohannesburg, 04 Feb 2025 Visit our ...

Read Less Customer relationship management (CRM) software is designed to help businesses increase sales, drive growth and provide better customer experience. There are many CRM platforms on the ...

Are you worried you may be dragged into a process that will cause you to break ... final package needs to be deficit neutral to earn his support, calling that his “red line.” ...

You'll gain the contact management and business-process features you ... can also often be an effective support resource. When used to its full potential, a CRM can gather all your company's ...

SMBs should appreciate how easy Pipedrive makes it to get started. The CRM integrates with over 400 third-party software packages, so it's easy to align with your existing workflows. You can ...

5. Support and Training Even the best CRM can fail if your team lacks the knowledge to use it effectively. Look for a provider that offers comprehensive onboarding, training materials and ongoing ...