As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

That’s not what I call collaboration. Leadership matters. That’s why we must continually ask: Who are we following, and where are we being led? History tells us there are good and bad leaders ...

The St. Joseph County Council just hired its attorney. Unfortunately, part of the council was excluded from the selection process. The council’s Rules Committee is charged with selecting a ...

An anonymous FBI agent wrote a letter denouncing the "unthinkable" firing of agents who investigated the Jan. 6 Capitol attack, according to CNN. The letter, titled "Uncommon sense was a common ...

DENVER — Immigration enforcement raids across the Denver metro area this week have sparked legal and civil rights concerns after surveillance footage captured federal agents covering a resident ...

Does Longmont City Council have the courage to stop growth? The Feb. 4 edition of the Times-Call is Exhibit A in the quest to understand why we see sprouting apartments in Longmont. Prairie ...

One player who recently became a free agent after being waived by the Utah ... Dec 1, 2024; Inglewood, California, USA; Los Angeles Clippers center Mo Bamba (4) gets the rebound against the ...

As they work on an official statement, he said agents asking for a person’s citizenship at highway checkpoints isn’t anything new. The district’s original letter has since been deleted from ...