As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

The CFP National Championship game ended and then was followed by the most encouraging postgame comments in recent memory. To begin with, Ohio State Quarterback Will Howard courageously gave ...

A majority of the City Council signed a letter to Mayor Brandon Johnson Wednesday condemning a puppet display at the Chicago Cultural Center as antisemitic ... city to call for a ceasefire in ...

The State Bank of India released the SBI SO Interview Call Letter 2025 for the candidates who have successfully qualified for the online exam and whose results have ...

Upper and lower must be references to the height of the letters, and the use of case is presumably an offshoot of its “condition” sense. But that’s actually not the case. The earliest ...

Time magazine released its inauguration cover on Sunday ahead of Donald ... "He is arguably the most influential change agent to occupy the White House since Franklin Delano Roosevelt." ...

Biden wrote Trump a letter but did not disclose what his message said. As President Joe Biden prepared to pass the baton to President-elect Donald Trump, he followed the tradition of leaving his ...

WASHINGTON – The leaders of the US Federal Bureau of Investigation (FBI) have warned that hackers who breached AT&T’s system in 2024 likely stole months of agents’ call and text logs ...

FBI leaders have warned that hackers who breached AT&T's system last year likely stole months of agents' call and text logs, prompting an urgent effort to safeguard confidential informants ...

The threat actors are believed to have gained access to months of agents' call and text logs, including metadata, although the content of calls and texts was not exposed. FBI officials, who later ...

who reviewed a sample of the stolen information, confirmed to Bloomberg that it contained records of sensitive FBI communications: the call logs of at least one agent. The person asked not to be ...