There's a new type of AI bot on the block—and this time, it's completely autonomous. AI agents are steadily making their way ...

Del Real Foods, a leader in authentic Hispanic fresh foods, is proud to unveil its first-ever brand campaign, "Abuela ...

Zocdoc—the digital platform that helps patients find doctors and book medical appointments—is unveiling an AI assistant today to make that process even easier. The AI agent named "Zo" can handle ...

Zetron, a global leader in integrated mission critical communications technology, announced today the final results of its 2025 Golden Headset Awards. Zetron first established the awards program in ...

where each call center representative works at a computer equipped with a headset. The team consists of eight members: six call center agents, an IT specialist, and a supervisor. They have handled a ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

where each call center representative works at a computer equipped with a headset. The team consists of eight members: six call center agents, an IT specialist, and a supervisor. They have handled a ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

Improve your business reputation by training call center agents to show empathy and understanding in every interaction. Implement training programs that teach active listening and empower agents to ...

Aragon Research analysts evaluated 21 providers in the market and the growing use cases for virtual agents in the Contact Center. “AI Agent Platforms are transforming contact centers ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it has been named a Leader in the 2025 Aragon Research Globe TM for AI Agent Platforms in the Intelligent Contact Center ...