While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

TCN, a leading provider of cloud-based contact center solutions, today announced its 5th Annual C3 User Group Conference on April 7 – 9, 2025, at the stunning new Black Desert Resort in Southern Utah.

KARACHI: The 10th surgical conference opened at the Aga Khan University (AKU) with speakers highlighting the need for benefitting from the latest developments in the field and improving patient ...

and SP Transmission (SPT)—have jointly requested a pause in processing connection applications. This proposal is aimed at ensuring the successful implementation of the Connections Reform, expected to ...

ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. This recognition was based on an ...

Our dispatch center is currently staffed with overworked ... Jersey City has always prided itself on resilience and community, but we cannot call ourselves a safe city if we’re failing at ...

agent skills or availability. Designed to optimize call center efficiency, ACD systems enhance the customer experience by minimizing wait times and ensuring callers are connected to the right ...

Non-Cash Goodwill Impairment Charge: $79.5 million in the second quarter. Resources Connection Inc (NASDAQ:RGP) reported sequential improvement in revenue, gross margin, SG&A, and adjusted EBITDA ...

Resources Connection Inc. (NASDAQ:RGP) reported its financial results for the second quarter of fiscal year 2024, revealing a significant earnings beat. The company reported an earnings per share ...

It's the contact center agent on the other end of that 1-800 call or the one behind the conversational AI bot trying to solve your problem, ready to jump in when AI hits the brick customer service ...