As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

TCN, a leading provider of cloud-based contact center solutions, today announced its 5th Annual C3 User Group Conference on April 7 – 9, 2025, at the stunning new Black Desert Resort in Southern Utah.

We continue to investigate the small number of reports we received about 999 call failures. “We apologise sincerely for the inconvenience caused by the issues on our voice network.” ...

We continue to investigate the small number of reports we received about 999 call failures. “We apologise sincerely for the inconvenience caused by the issues on our voice network.” On Thursday, ...

Outsourcing call center ... Skills: Training on how to handle difficult situations and resolve issues efficiently. Cultural Sensitivity: Understanding and respecting cultural differences in cust ...

With data centers expected to consume as much as 12% of electricity in the U.S. by 2028, it’s no surprise that tech companies are looking for power no matter the source, whether it be nuclear ...

"In the 21st century we seem to have the options of poor service, self-service or no service," Donald Wolesky of Minneapolis writes. (iStockphoto) ...