As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Iron Mountain leads this category in the Management Top 250, followed by Intel and Ball ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Designed to optimize call center efficiency ... leading to higher customer satisfaction. “This streamlined process allows agents to focus on meaningful interactions rather than juggling ...

KT announced on the 23rd that it has been named a top corporation for 10 consecutive years in the mobile telecommunications ...

CX leaders are invited to schedule a demo here to experience how iCSAT can transform their customer satisfaction strategies. Level AI is a leading provider of advanced AI applications for the contact ...

iCSAT sets a new benchmark in customer satisfaction measurement by ... a leading provider of advanced AI applications for the contact center. The company's mission is to help businesses build ...