More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period MINNEAPOLIS--(BUSINESS ...

Calabrio's 2025 State of the Contact Center Report found that managers expect AI and automation to support agent wellbeing, improve workplace culture, and enhance customer behavior analysis.

"Contact centers need to balance efficiency with employee wellbeing and customer satisfaction. These features help organizations create a more agile, efficient and engaged workforce by addressing ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced a strategic partnership ...

8x8 continues to enhance its 8x8 Platform for CX, which includes 8x8 Contact Center, 8x8 Work, and communication APIs. New AI-powered features that empower organizations to elevate engagement, ...

A Complete Guide to Hassle-Free Assistance When it comes to air travel, exceptional customer service 1-833-341-3142can make or break a journey. Delta Air Lines, one of the largest and most reliable ...

Dialpad, the leader in Ai-powered communications intelligence, today announced its availability on Google Cloud Marketplace, making its award-winning platform easily accessible to millions of Google ...

VerbumAgentis leverages OneMeta's state-of-the-art AI to deliver real-time multilingual interpretation effortlessly. The platform allows agents to respond in their native language, while the customer ...

FoneStorm Workshop lets you build and modify powerful AI Agent workflows with an easy to use drag-and-drop interface. Award Recognizes AI-Driven CX Breakthrough for SMBs and Modern Contact Centers ...

Xcel Energy customers are experiencing more power outages for a longer period, according to an investigation by the Colorado ...

Group, one of the UAE’s leading family business groups, was honoured with three Gold awards “Top Tier” at the 10th Gulf ...