Call center employees in the Philippines aren’t worried about AI: The tech’s ‘not quite there yet’
While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...
Future Market Insights2d
Global Healthcare Contact Center Solution Market for 2023 to 2033: Rapid Expansion with a 19.9% CAGR
The global Healthcare Contact Center Solution Market is set for explosive growth, forecasted to expand at an impressive 19.9% compound annual growth rate (CAGR) from 2023 to 2033. The market, which ...
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Humans Group 2024 Financial and Operational Results: Fintech Service Humans Pay is a Key Growth Driver with 60% YoY Revenue Increase
Humans Group recorded significant growth across all key metrics: turnover, revenue, and customer numbers. The active user base of its super app ...
AT&T Refines Subscriber Experience With New Service Guarantee And More
AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...
Do You Think The Government Provides Great Customer Service?
Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...
TMCnet3d
Alvaria and UJET Partner to Deliver a Secure and Compliant Cloud Contact Center Solution with Advanced Outbound Dialing Capabilities
This partnership leverages Alvaria's best-in-class compliant outbound technology and UJET's innovative AI-powered cloud contact center platform to create a unified solution for organizations seeking ...
Level AI Featured as a Pioneer on the CMP Research Prism for Customer Analytics Showcasing Capability in Customer Contact and CX Technology
MOUNTAIN VIEW, CA / ACCESS Newswire / January 30, 2025 / Level AI proudly announces its placement on CMP Research Prism, an elite technology ...
Impacts4d
Artificial Intelligence (AI) Based Contact Center: Benefits, Trends, and Solutions
In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...
Food5d
Consumers are satisfied with supermarkets, but digital cracks emerge
Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...