How would you respond if you answered the phone and someone wanted you to answer some customer service survey questions?

TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings.

Maintaining communication during off-hours is very important for customer satisfaction and growth. After hours answering ...

Refinements to processes, including using AI, can reduce supplements to improve repair cycle time, overall customer ...

"Contact centers need to balance efficiency with employee wellbeing and customer satisfaction. These features help organizations create a more agile, efficient and engaged workforce by addressing ...

"Contact centers need to balance efficiency with employee wellbeing and customer satisfaction. These features help organizations create a more agile, efficient and engaged workforce by addressing ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Understand Your Metrics: Anywhere 365 (A365) provides 21 out of the box reports for an organization to help improve overall customer experience rather ... UCC Report – Unified Call Center (UCC) Report ...

“These surveys are essential for the MTA to understand what is working and where we can focus on to improve the customer journey,” said MTA ... with results showing increased satisfaction—especially ...

In an erratic 911 call, the suspect in the arson attack at the Pennsylvania Governor’s Residence rattled off perceived injustices he believed Josh Shapiro committed against the suspect’s ...