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Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction
More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period MINNEAPOLIS--(BUSINESS ...
Analytics Insight4d
Revolutionizing Customer Service with Generative AI
In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...
Morningstar6d
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction
"Contact centers need to balance efficiency with employee wellbeing and customer satisfaction. These features help organizations create a more agile, efficient and engaged workforce by addressing ...
Yahoo Finance6d
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction
Calabrio's 2025 State of the Contact Center Report found that managers expect AI and automation to support agent wellbeing, improve workplace culture, and enhance customer behavior analysis.