As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

Struggling to choose the best call center software ... Communications as a Service (UCaaS) provider delivering tools that integrate voice, video, messaging, and contact center capabilities.

With data centers expected to consume as much as 12% of electricity in the U.S. by 2028, it’s no surprise that tech companies are looking for power no matter the source, whether it be nuclear ...

I specifically looked for platforms with call center, customer service, and sales courses so you don’t have to start from scratch. On top of that, I prioritized solutions with a wide range of ...

"In the 21st century we seem to have the options of poor service, self-service or no service," Donald Wolesky of Minneapolis writes. (iStockphoto) ...

Given below is the dialing procedure to call Japan From Papua New Guinea. You will find information on how to make an international call from Papua New Guinea to Japan fixed line number or mobile ...

Despite continuing tribal violence a business leader in Porgera in Papua New Guinea is at least happy more supplies are now coming through. The Enga town has been beset with violence, much of it ...