As of Feb 1, 2025, the Unified Government of Wyandotte County/Kansas City, Kansas (UG) has given WM, the area’s trash and ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

Wyandotte County and Kansas City, Kansas, are changing how customer service calls concerning trash and recycling are handled.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

Imagine a cosmic helpline where planets answer your astrological complaints. Saturn offers strict advice on career delays, ...

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of individuals and families work with Using Convoso's rich suite of call center ...

Nicholas Pinchuk; Chairman of the Board, President, Chief Executive Officer; Snap-On Inc Aldo Pagliari; Chief Financial Officer, Senior Vice President - Finance; Snap-On Inc Good day, and welcome to ...