As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...

As of Feb 1, 2025, the Unified Government of Wyandotte County/Kansas City, Kansas (UG) has given WM, the area’s trash and ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

The coffee chain and the franchise owner issued separate apology letters following a backlash after the South Korean manager's remarks. A renowned coffee chain in South Korea is facing the wrath ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

I specifically looked for platforms with call center, customer service, and sales courses so you don’t have to start from scratch. On top of that, I prioritized solutions with a wide range of ...

ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. This recognition was based on an ...

Gulfstream has officially opened a new customer support service center at Mesa Gateway Airport (AZA) in Arizona, with a ribbon-cutting ceremony held on January 9, 2025. This new center builds on ...

"I’d argue further that the brick wall we call customer service is a contributing factor to the broad decline of trust in institutions." (Dreamstime/Tribune News Service) ...