How bad is call center agent burnout? I interviewed a manager of a small hospitality company recently, and he told me that half his employees quit within two weeks of completing their training.

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and banks ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in Akron this spring, impacting more than 250 employees. According to a ...

On top of all this, the best call center solutions can also be distributed for home workers as well as employees in the office. Additionally, using the same software platform means being able to ...

the local resident on hold when they’re calling to see which day their trash will be collected or the town employee answering that question for the 10th time in an afternoon? Call centers in ...

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...