The mayor cautioned that while all calls will be answered, "some callers may experience a brief delay before reaching an operator." ...

Howard County officials are holding an open house Wednesday night for federal government employees in jeopardy of losing their jobs.

The Senate on Wednesday confirmed Tulsi Gabbard to be the next director of national intelligence in a 52 to 48 vote that demonstrated President Trump’s political control over Republican lawmakers, and ...

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

Employees are now largely left to their own devices to figure out the benefits enrollment process. This “passive enrollment” ...

Democrats are calling on Treasury Secretary Scott Bessent to cancel his stop work order for the Consumer Financial Protection Bureau (CFPB) after employees with Elon Musk’s Department of ...

Howard County Executive Calvin Ball announced Friday the expansion of assistance programs to help federal workers living in ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in Akron this spring, impacting more than 250 employees. According to a ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The 2025 CU Boulder Student Employee of the Year nomination process is now open! This award honors undergraduate and graduate student employees for their contributions. Each spring, this award ...