As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Get the Curriculum Vitae (CV) handout (Please note – in the US, a CV is not the same thing as a resume, although some employers may mistakenly use those terms interchangeably when they really mean ...

Disaster Recovery Centers’ regular hours are 8 a.m. to 6 p.m., Monday through Saturday; closed Sundays. Survivors may visit any one of FEMA’s Disaster Recovery Centers throughout the state ...

Before becoming the household name (and EGOT!) she is today, Viola Davis was just an aspiring actor with a few school plays under her belt. Although her beginner acting résumé may have been less ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...

The son's mother, Lashawn Douglas, recounted the harrowing experience her son endured. "He seen everything. He seen everything...and that's a lot, you know," she said. Douglas described the moment ...

This large base of wargaming experience has created a wealth of valuable insight ... at the Navy’s premier strategic and operational center of excellence with only limited classified discussions, no ...

"Live from New York: The SNL50 Experience" will run from January 30 through February 2 at Rockefeller Center. Free reservations ill be available on a first-come, first-serve basis starting ...

The warming center pick-ups will resume Monday evening, Jan. 13. DeKalb County will continue opening warming centers 24 hours a day through Friday, Jan. 17. Here’s the full announcement from DeKalb ...

The Berks History Center announced the continuation of its in-person and online Pennsylvania Dutch Language Classes which offer an immersive experience in the culture of the Pennsylvania Dutch.

Metro Transit said Call-A-Ride was provided scheduled trips Friday for customers whose streets, walkways and destinations have been cleared and are safe to walk on. Customers will experience ...