As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

The upcoming data center capacity in Europe is expected to be around 12 GW power capacity and more. Some of the emerging data center locations are Poland, Austria, and the Czech Republic.Dublin, Feb.

The major operators/investors covered in this Greece Data Center Colocation Market Database include Apto & Dromeus Capital, CloudRock, Data4 Group, Digital Realty, Edgenex, Friktoria, Hostmein IKE, ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

MANILA – Tourists can access support from Korean-speaking agents beginning this month through the Department of Tourism's ...

A Japan-based call center is open in Las Vegas. tele-net Group, headquartered in Japan, and tele-net America, opened its first US contact center in Las Vegas this month. It’s AI-powered. Officials say ...

Do you want the Windows 11 Start menu on the left instead of the center position? Here's how to move it. When you purchase through links on our site, we may earn an affiliate commission.

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...