ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
Europe Data Center Database 2025: Detailed Analysis of 1355 Existing & 240 Upcoming Data Centers Across 20 Countries
The upcoming data center capacity in Europe is expected to be around 12 GW power capacity and more. Some of the emerging data center locations are Poland, Austria, and the Czech Republic.Dublin, Feb.
Greece Data Center Database 2025: Detailed Analysis of 16 Existing and 6 Upcoming Data Centers Across Athens, Crete, Heraklion, Thessaloniki and Volos
The major operators/investors covered in this Greece Data Center Colocation Market Database include Apto & Dromeus Capital, CloudRock, Data4 Group, Digital Realty, Edgenex, Friktoria, Hostmein IKE, ...
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How fraud prevention is performed in call centers?
In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...
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Top Contact Center Trends to Watch in 2025
According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...
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Korean-speaking agents join DOT tourist hotline
MANILA – Tourists can access support from Korean-speaking agents beginning this month through the Department of Tourism's ...