Aviation Week Network's Defense Conference The history of the event spans over 20 years and has provided critical updates on new industry a ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

As India's digital transformation accelerates, Call Center Solutions for Small Businesses are becoming an indispensable tool for entrepreneurs looking to scale sustainably while offering fast ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

San Francisco, California--(Newsfile Corp. - April 1, 2025) - MightyCall, a leading provider of call center software solutions, today announced the release of its High-availability Seamless ...

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the company is reducing its overall headcount in Central Massachusetts ...

Johnston Police said it will investigate the officer-involved shooting in accordance with the Rhode Island Attorney General’s ...