As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' use of words ...

It’s long been recognised that managing corporate culture is essential to business success. Yet, as my former company ...

Award-winning author Vanessa Saunders recognized a relationship between trauma and her own writing process and set about ...

The findings suggest that using concrete, personalised and clear language in chatbot apologies increases customer forgiveness, enhancing satisfaction and word-of-mouth. "Chatbots should adopt an ...

There’s been a lot of panic about the immediate but somewhat abstract constitutional crisis as Elon Musk’s misleadingly-named ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract language is more suitable for minor issues.

"For the school kids, they do worse when you go from an abstract problem to a concrete problem," says MIT ... the researchers then presented each group with a word problem about a boy going ...

New research has revealed that the ability to process faces is not only connected to general intelligence but is also ...

Parmenides’ thoughts on the nature of Being painted the nature of reality as monistic and unchanging, derived from the axiom ...

The best analysis of the dishonest vicious crap convulsing our nation was written by Paul Fussell, in “The Great War and ...

Asif Khan is creating the Tselinny Center of Contemporary Culture Tselinny Center of Contemporary Culture's name draws on that of the original cinema, with the word Tselinny referencing the ...

An independent cinema in Williamstown, Massachusetts is presenting a series of films by the late director David Lynch this ...