The explosive growth of AI infrastructure is forcing data center engineers to rapidly master new technical skills as ...

The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

To bring it all together, we’ve announced RingCX, a native omnichannel contact center solution seamlessly integrated with 20+ digital channels and UCaaS capabilities, including messaging, video, phone ...

with the objective of improving knowledge management for better development impact at country level. Brown shared the example of the World Bank-led project in Philippines to improve transportation ...

With the exception of "Editorial use only" photos (which can only be used in editorial projects and can't be modified), the possibilities are limitless. Learn more about royalty-free images or view ...

The new Vienna Knowledge Development Center serves as a platform for policymakers and practitioners in Europe and Central Asia, including from the private sector, to exchange expertise and generate ...

Personal finance encompasses the whole universe of managing individual and family finances, taking responsibility for your current and future financial situation, and setting financial goals. It ...

The ATT&CK Workbench is an application allowing users to explore, create, annotate, and share extensions of the MITRE ATT&CK® knowledge base. Organizations or individuals within the ATT&CK community ...

A recent Center for American Progress report, “Bold Democracy Reforms That Build on H.R. 1,” examined a range of structural solutions that are needed to curb Washington’s culture of ...