As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Outsourcing call ... between the company and the outsourced center can lead to communication gaps. Cultural Differences: Varied cultural backgrounds can affect communication styles and customer ...

About 46% of those are office and administrative jobs like customer ... Marquez says his call center introduced an “agent assist” about two years ago that listens to the conversation and ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer ... between noon and 6 p.m. Instead, the generative AI bot holds an actual ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer experiences. There are dozens of options on the market ...

No more. DeSantis now finds himself in a place he’s never been before: in a standoff with the state’s Republican House speaker and Senate president over his call for a special legislative ...