ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
The Key To Crafting Call Center Scripts That Improve Customer Service Voice
Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...
RS-NEWS6d
AI-Powered Chatbots: Are They the Future of Customer Service?
AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...
CMS Wire7d
Top Contact Center Trends to Watch in 2025
According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...
New Hampshire Union Leader11dOpinion
Katherine Bourque: Default service benefits all customers
Oftentimes, these filing periods provide a snapshot of New England’s energy market and lead to good conversations among ...
Business Wire12d
Glia Survey Finds 69% of Leaders Are Dissatisfied With Current Contact Center Technology
Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...
ecommercefastlane12d
Enhancing Customer Experience With Streamlined Call Center Operations
In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...
Forbes14d
10 Best Call Center Software
Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...
MarketWatch14d
Opinion: Vanguard’s U.S. stock-market call is even more shocking than you realize
Brett Arends is an award-winning financial writer with many years experience writing about markets, economics and personal finance. He has received an individual award from the Society of American ...
Connecticut Post14d
‘Sorry, I didn’t get that’: AI misunderstands some people’s words more than others
(THE CONVERSATION) The idea of a humanlike artificial ... drawing on the assumption that their primary clientele would be customer service providers with call centers in foreign countries like India ...
Associated Press18d
To secure Gaza ceasefire, dealmakers overcame enemies’ deep distrust
A man waves a Palestinian flag as he returns home to Rafah, after a ceasefire deal between Israel and Hamas went into effect, in Rafah, Gaza Strip, Jan. 19, 2025. (AP Photo/Mariam Dagga, File) ...
USA Today18d
Which companies have the best customer service? Amazon, Shein, Costco among top-rated brands
Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...