According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

On Wednesday evening, the Dorothy Hart Community Center hosted a panel on the future of data centers in Fredericksburg and their impact. The event was sponsored by Friends of the Rappahannock, ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on t ...

A truly efficient call center integrates these channels, allowing customers to switch between them seamlessly. For example, a customer might initiate a chat about a product issue, but the conversation ...

Saudi Crown Prince Mohammed bin Salman on Wednesday became the first foreign leader to hold a phone call with US President ... with a normalization agreement between Israel and Saudi Arabia.

A man waves a Palestinian flag as he returns home to Rafah, after a ceasefire deal between Israel and Hamas went into effect, in Rafah, Gaza Strip, Jan. 19, 2025. (AP Photo/Mariam Dagga, File) ...

Putin addressed Xi as his "dear friend" during the call, which lasted about one-and ... components for the conflict in Ukraine. Trade between both countries reached a record $240bn (£191bn ...

With data centers expected to consume as much as 12 ... And you can basically seamlessly transition between them, so if the grid has an issue, you can back up but also you can come back online.” ...

New Delhi: Ashish Kumar is a customer success and innovation expert ... For instance, in one of my previous roles, I improved conversation quality by 30% through the creation of Tableau dashboards ...

I have three credit cards issued by the bank, but only two are registered in the mobile app. The only option I had was to call their customer service hotlines. After several tries, I finally got ...