AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8x8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

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Water, fire protection, and health are among the priority advocacy issues the Tulare County Board of Supervisors approved at its Jan. 14 meeting. Every other year, supervisors adopt both a federal and ...

LONDON--(BUSINESS WIRE)-- On Jan. 21, 2025, CSG learned that an external party gained unauthorized access to a single provider’s data residing on a CSG platform. We have no evidence that CSG’s ...

Its AI algorithms are tuned to provide meaningful insights, from profitability levers to customer churn risk, to ensure immediate results. The Cavallo Order Intelligence platform combines item ...