According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

Exploring digital-physical shopping trends, the rise in social media and smart device usage, and tech's role in enhancing ...

President’s billionaire property developer friend and son-in-law are at centre of ‘deal of a lifetime’ to transform Gaza Strip It all seemed clear to Jared Kushner as he discussed the future ...

I had called multiple times waited on line and couldn’t talk to anybody. Until today the ladies at the call center in Tennessee helped especially the last one. She went all the way through with ...

Roughly half of Republicans (55%) say GOP congressional leaders do not have an obligation to support Trump’s policies and programs if they disagree with him. Fresh data delivered Saturday mornings ...

Although the planned Granstone Conference and Event Center in Mount Airy is now just a concept in someone’s mind, that will be changing soon. “We hope to have a final rendering of the outside ...

Swan Hill Rural City Council is inviting residents to have their say as part of an exciting initiative to transform our Customer Experience (CX) Strategy. Council's Director Corporate Services, Bhan ...

As the Delhi assembly polls begin, AAP national convenor Arvind Kejriwal has urged voters to see their ballots as a foundation for a brighter future. Emphasizing education and healthcare, he argues ...