As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

"I’d argue further that the brick wall we call customer service is a contributing factor to the broad decline of trust in institutions." (Dreamstime/Tribune News Service) ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

AI agent-powered case and chat summarization, post-call transcription, virtual agent, and AI agent search drive self-service and help boost live agent productivity. Customer Service Management ...

The meteoric rise of artificial intelligence (AI) has moved the technology from a futuristic concept to a critical business tool. However, many organizations face a fundamental challenge: while AI ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

HOUSTON, Texas (KTRK) -- The historic SHAPE Community Center in Third Ward was up in ... may be on hold or delayed, so please call or email before visiting. We will keep you updated as we prepare ...