As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Exploring digital-physical shopping trends, the rise in social media and smart device usage, and tech's role in enhancing ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

HOUSTON, Texas (KTRK) -- The historic SHAPE Community Center in Third Ward was up in ... may be on hold or delayed, so please call or email before visiting. We will keep you updated as we prepare ...

Work on the massive 61 North Logistics Center on Tom Drive is progressing smoothly, according to Evan Scroggs of Lee & Associates. Site work on the 240,000-square-foot distribution warehouse began ...

AI agent-powered case and chat summarization, post-call transcription, virtual agent, and AI agent search drive self-service and help boost live agent productivity. Customer Service Management ...

The outgoing president warned that “an oligarchy is taking shape in America of extreme wealth ... Voters scratched their head and asked, ‘Why not just call it a climate change bill?’” ...

ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. This recognition was based on an ...

The area includes The Clay Center of Northern Colorado, Distortions, the Greeley Model Railroad Museum and the Greeley History Museum. The group offers walking tours of the many murals painted on ...

SIOUX FALLS, S.D. (KELO) — The Minnehaha County Juvenile Detention Center, or JDC, has served its purpose for decades, but the county is in the process of building a brand new and much bigger ...