The second of a two part series, this article examines the converging business forces— business integration, AI, and supply ...

While research shows that brand leaders and consumers are generally aligned on the importance of trust, they can be ...

In the fast-evolving digital world of today, companies are using technology to supercharge their customer relationship management (CRM) strategies. With mountin ...

The world of B2B sales is changing, thanks to a new kind of buyer—hyper-informed, AI-savvy and expecting more than ever.

Agentic artificial intelligence systems capable of making independent, complex decisions promise to transform industries.

Process mining and Generative AI are two powerful technologies that are revolutionizing the field of data science. Process mining involves extracting knowledge from event logs to gain insights into ...

Most of us are exposed to a high volume of falsehoods, day in and day out. What are the effects on our decision making?

In the rapidly transforming landscape of travel technology, innovations that combine human expertise with advanced systems ...

HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a timely fashion.' ...

"As the Court has explained, States possess 'no authority to override' Congress’s 'decision to subject state' officials 'to ...

Making decisions in fintech has never been easy. In a sector famous for its embrace of new technology, perhaps surprisingly more data and technology to contend with has done little to make it easier.

Process mapping is one of the basic quality or process improvement tools used in Lean Six Sigma. It has acquired more ...