As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Metrics are critical for determining AI product performance. But where to begin? Here's a framework to apply across various use cases.

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

Seven & i (OTCPK:SVNDY), which owns 7-Eleven convenience stores, is planning to review its supply chain and rein in costs as ...

In his latest annual letter to shareholders, Jassy looks ahead to how Amazon will continue to unlock the vast potential of AI.

Since the introduction of the Consumer Duty, some firms are making a difference with clear policies and procedures and actively using data to better identify needs and support their customers, the ...

However, after notification, customers will need to request their funds back – which could have originally been paid to Virgin in the form of money, credit or points. They will also be given the ...

After notification, customers will need to request their funds back which could have originally been paid in the form of money, credit or points. Meanwhile, Virgin Airlines is planning to offer ...