Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is the most reliable aspect in predicting a company's performances in both ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S ...

Customer feedback is a view of the customers on their experiences with the company's products, services, or processes.

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

Increasing customer satisfaction makes sense, especially when the customers fit the profile of your best ones. You may have heard of ICP, the definition of which, in practice, varies from ...

The study also identifies the Key Performance Indicators and best practices that are directly linked to auto insurance satisfaction. This study evaluates the overall customer experience with their ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

The J.D. Power U.S. Senior Living Satisfaction Study SM examines industry-level performance metrics across seven factors of the resident experience and highlights the best practices that ...