If you were unhappy with a purchase, what would you rather hear from customer service? “Our policy clearly states we can’t refund after 30 days, so there’ ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

MEDITECH Expanse continues to earn KLAS's highest honors, demonstrating its strong and consistent commitment to customer satisfaction in the global research firm's " 2025 Best in KLAS: Software & ...

A website is a crucial part of your e-commerce business, so what is one key step that's necessary to build a successful ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

But the best car insurance companies can provide ... The annual J.D. Power U.S. Insurance Shopping Study measures customer satisfaction and purchase experience with auto insurance providers ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Carrier sign-up discounts like these Verizon new customer deals are arguably the best and most straightforward way to snag one of those new flagships for a low price. These markdowns usually come ...

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