Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

A restaurant server has been left fuming after an overbearing customer "treated [her] like a dog" after tipping her $20 at the start of the meal. The server and original poster (OP), Reddit user ...

Cigna Group says it will tie executive pay to customer satisfaction and hire more employees to help customers facing issues ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw ...

PA, January 30, 2025 – eHealth Technologies -- a leading healthcare technology company using advanced technology solutions to advance the delivery of life-altering care – has announced its 2025 ...

Starbucks is cutting 30% of its food and beverage menu to simplify operations, reduce wait times, and improve the customer ...

Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...