Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S ...

This means that the product or service can be tailored to these needs, leading to greater customer satisfaction. Well trained staff will be knowledgeable about the business and will be able to ...

Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Car ...