Raihan penghargaan pada ajang SLE Awards 2025 ini membuktikan keunggulan Bank Sumsel Babel pada industry perbankan nasional.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

Amid this dichotomy, overall customer satisfaction with the retail sector inches up 0.4% to a score of 78.3 (out of 100), according to the American Customer Satisfaction Index (ACSI) Retail and ...

Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

However, two of the eight domains recorded a decline, including overall well-being, which measures general life satisfaction. The index, released yesterday, consists of 28 indicators ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Leveraging cutting-edge Generative AI and semantic intelligence, iCSAT delivers actionable, unbiased insights, transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT ...

From there, Lemay assessed the influence that primals may have on couples’ overall relationship satisfaction. Overarchingly, the results were clear: couples with good worldviews had much higher ...

MANILA, Philippines — Filipinos’ satisfaction with the performance of the president, vice president, as well as the leaders of Congress and the judiciary all declined in the fourth quarter of ...

MANILA, Philippines — Public satisfaction with both President Marcos and Vice President Sara Duterte has dropped to its lowest since their tandem won by a landslide in the 2022 elections ...