To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each ... we also consider customer satisfaction surveys. These ratings are a guide, but we ...

Highly rated for customer satisfaction in J.D. Power study ... insurance ratings are based on consumer experience, complaint index scores from the National Association of Insurance Commissioners ...

Research reveals that 68% of online experiences start with a search engine. Many businesses still struggle to get meaningful results from their SEO efforts. Companies often need to work with an SEO ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

according to data released Tuesday from the American Customer Satisfaction Index. Hilton led other lodging operators for guest satisfaction — despite its satisfaction ranking on the index ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.

according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in travel, a shaky economy and concerns about the future for premium travel services ...

according to the American Customer Satisfaction Index based on nearly 16,800 consumer surveys. After a record high last year, airlines scored 74 on a 100-point scale. The study found declines in ...

according to an American Customer Satisfaction Index travel survey. Some carriers fared better than others when it came to ...

according to an American Customer Satisfaction Index travel survey. Some carriers fared better than others when it came to keeping customers happy, as Southwest Airlines roared to the top of the ...