U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most. M&S scored most highly among the panel of 15,000 consumers, ...

The latest UK Customer Satisfaction Index (UKCSI), which benchmarks customer satisfaction of over 260 of the UK’s leading businesses and has run since 2008, is 76.1 (out of 100). This is almost the ...

That’s the question we asked more than 1,000 consumers (citizens) aged 18-70 in our annual customer service and CX research (sponsored by RingCentral), and 25% said “Yes.” While one in four ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Q. BB from Wicklow asks: Why are full-size spare wheels so expensive? I have an EV Niro 223. Rim size 7Jx17 ET52. Specific size to fit rear calipers. Quoted almost €1,000 with specific EV tyre.

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

These features can help guide shoppers through the purchase process. “Customer satisfaction is susceptible to decline if any stagnation or falling behind in these areas is detected,” Morgeson ...

In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big trouble for a brand. If a consumer complaint goes viral on social media and users see the ...

but scored joint third for job satisfaction. It also ranked lower for confidence in long-term employment, which reduced the capital’s overall ranking to second place. The north-west came third in ...

I have driven more than 25000km without any significant parts change.I only change engine oil & filter.Besides that disk pads have changed recently.My chain sprocket got replaced last month after ...